Effective Date: September 26, 2026

This Refund & Cancellation Policy applies to purchases made through Shubham Gurule / Gurvexx Media Labs, including our Amazon Ads Audit, Strategy Call, consulting, mentorship, and other digital marketing services.

By purchasing a service from us, you acknowledge and agree to the terms outlined below.

1. $5 Amazon Ads Audit / Strategy Call

The $5 Amazon Ads Audit / Strategy Call is a paid consulting service.

Because the service involves time reserved for analysis, preparation, consultation, and/or strategy recommendations, payments are generally non-refundable once the service has been scheduled, preparation has started, or the consultation/audit has been delivered.

We encourage you to review the service description carefully before completing your purchase.

2. Cancellation Before the Service

If you purchase the service but have not yet scheduled your consultation and our work on your audit has not started, you may contact us to request cancellation.

Any refund in such circumstances will be considered on a case-by-case basis and may be subject to applicable payment processing charges or other non-recoverable transaction costs.

Once preparation, analysis, or other work has started, the payment may become non-refundable.

3. Rescheduling

If you are unable to attend your scheduled consultation, you may request to reschedule by contacting us before your scheduled appointment.

We may provide a reasonable opportunity to reschedule the appointment, subject to availability.

Repeated failure to attend scheduled appointments or failure to provide reasonable notice may result in the consultation being considered forfeited.

4. Missed Appointments / No-Show

If you do not attend your scheduled consultation without providing reasonable prior notice, the payment may be considered non-refundable.

At our discretion, we may allow one rescheduling opportunity depending on the circumstances and availability.

5. Service Delivery

A refund will not normally be provided solely because you:

• Changed your mind after purchasing the service.

• Did not implement our recommendations.

• Disagreed with our recommendations.

• Did not achieve the results you expected.

• Did not achieve a particular sales, profit, ROAS, ACOS, or advertising result.

• Experienced changes in Amazon advertising performance after the consultation.

• Decided not to continue with our services.

Our consultation and audit provide analysis, recommendations, and strategic guidance. Business and advertising results depend on many factors outside our control.

6. No Results-Based Refunds

We do not provide refunds based on advertising or business performance.

We do not guarantee specific:

• Sales

• Revenue

• Profit

• ROAS

• ACOS

• Advertising performance

• Rankings

• Conversion rates

• Business growth

• Return on investment

Results depend on numerous factors including product demand, pricing, competition, listing quality, reviews, inventory, advertising budget, market conditions, execution, and other circumstances.

7. Duplicate or Incorrect Payments

If you believe you have accidentally made a duplicate payment or were charged incorrectly, please contact us as soon as possible with your transaction details.

We will review the transaction and, where appropriate, process a correction or refund.

Refund processing times may depend on the payment provider and the payment method used.

8. Payment Processing

Payments may be processed through third-party payment providers such as Razorpay, Paypal.

Once a refund is approved by us, the refund will generally be processed through the applicable payment provider or original payment method, subject to the provider's processing timelines and policies.

We are not responsible for delays caused by banks, card issuers, payment processors, or other third parties.

9. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute with your bank or payment provider, we request that you contact us so that we can review and resolve the issue.

Unauthorized or fraudulent transactions will be investigated and may be reported to the applicable payment provider or authorities where appropriate.

Nothing in this section limits any rights you may have under applicable law.

10. How to Request a Refund or Cancellation

To request a cancellation, refund, or review of a payment, contact us using the details below.

Please include:

• Your full name

• Email address used during purchase

• Date of purchase

• Transaction or payment reference, if available

• Reason for your request

We will review your request and respond within a reasonable period.

Email: gurvexxmedialabs@gmail.com

11. Exceptions Required by Applicable Law

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or override any rights or remedies that cannot legally be excluded or restricted under applicable law.

Where applicable law provides a mandatory right to a refund, cancellation, or other remedy, that right will continue to apply.

12. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

Any changes will be posted on this page with a revised effective date.

Your purchase of services after an updated policy has been published will be subject to the version applicable at the time of purchase, to the extent permitted by law.

13. Contact

For questions regarding this Refund & Cancellation Policy, please contact:

Shubham Gurule / Gurvexx Media Labs

Email: gurvexxmedialabs@gmail.com